ClaimDesk
Built for the claims team at a property & auto insurer
The problem it solves: claims moving through inboxes and spreadsheets, deadlines tracked from memory, and large payments approved by whoever was free.
One place for the team to work every claim from first report to payment. New claims land in the right adjuster's queue automatically, deadlines count down in business hours, and the system won't let a claim skip a step.
- Nothing skips a step. Each stage has required checks, and every action is logged with who did it and when.
- Big payments need two people. Anything over $10,000 waits for a second manager's approval.
- Suspicious claims get flagged with the reasons spelled out, so adjusters know what to look at.
- Managers see the whole picture: what's late, who's overloaded and where money is tied up, without asking for a report.
Same pattern fits work orders, service tickets, job approvals: any process where items move through stages and someone has to sign off.